COVID-19 FAQ's

At Catraza, our top priority is the health and well-being of our clients, teams and communities, and we have been closely monitoring the latest developments with the novel coronavirus (COVID-19).

We have taken the precautionary measure to temporarily close select stores in Europe and Middle East.

Catraza remains open and we are dedicated to providing you with the shopping experience you have come to know and love.
Estimated shipping of available items is within 1-2 business days. Please refer to the delivery date estimate noted on the product description page and at checkout.

At Catraza, our top priority is the health and well-being of our clients, teams and communities, and we have been closely monitoring the latest developments with the novel coronavirus (COVID-19). Therefore, we are temporarily adjusting our return policy.

We will accept repair requests once our stores are fully open to the public. In the meantime, we ask that you refrain from sending in any repair requests. If you already requested a repair at one of our authorized locations or stores, your repair service will be on hold, then once our stores resume normal store business hours, we will continue the repair service.

We have started reopening select stores with modified services. Please visit our store locator for the latest information on store hours and services. Please contact us to prepare your visit.

We do have a bathroom for client use, however we also have hand sanitizer we can offer you.

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